UX Design Services - User Research, Strategy & Design Services

Accessibility

Want to know more about upcoming accessibility legislation? Try searching "accessibility"

AI

Looking for information on our AI services? Try searching "AI"

Digital sustainability

Need to make your business more sustainable? Try searching "digital sustainability"

Digital strategy

Do you need to address wider digital marketing needs? Try searching "digital strategy"

Digital transformation

Need to maximise your business potential with digital innovation? Try searching "digital transformation"

Experience design

Need a new look for your brand or website? Try searching "experience design"

No results found

Design solutions that delight and convert

In an era where first impressions happen in seconds, user experience defines how your brand performs online. Our UX design process blends user research & usability testing with data-driven design, ensuring every interaction feels intuitive, purposeful, and aligned with your business goals.

We help digital leaders turn insight into action, shaping both UX for web and UX for apps that not only look exceptional but perform seamlessly across every device. From information architecture & wireframes to interactive prototypes & testing, our work delivers measurable improvements in engagement and conversion rate optimisation (CRO).

By understanding your users’ journeys, we design products that work harder for your audience and your bottom line.

Our UX design services help you:

Increase engagement and retention through behaviour design and iterative UX optimisation
Improve task completion rates and lower drop-off with UX benchmarking metrics and KPIs
Enhance inclusivity with accessibility and inclusive design best practices
Deliver consistent, scalable experiences through design systems & component libraries
Connect user insight with business performance via analytics integration & data-driven UX

Our UX Design Capabilities

User Research & Usability Testing

We conduct user research, stakeholder interviews, and discovery workshops to uncover how real users interact with your product. Then we validate ideas through usability testing, ensuring each decision is grounded in evidence.

Information Architecture & Wireframes

Our team structures your content and navigation with clear information architecture (IA) and early wireframing or low-fidelity prototypes, defining the optimal flow before design begins.

Interactive Prototypes & Testing

Using industry-leading prototyping tools (e.g. Figma, Sketch), we develop high-fidelity prototypes that simulate real interactions, allowing early user testing and heuristic evaluation to refine usability and clarity.

UX Design & UI Design

We design elegant, intuitive interfaces that bring your brand to life. Our interaction design models and interface design principles ensure visual consistency and usability across touchpoints.

Accessibility & Inclusive Design

From colour contrast to keyboard navigation, we embed inclusive design standards from the start to make every experience usable by all audiences.

Mobile & Responsive UX

We optimise for every screen with mobile & responsive UX principles that adapt layouts and interactions seamlessly across devices.

Conversion Optimisation / CRO

Our iterative testing process focuses on measurable impact, refining design through UX audits, heuristic evaluation, and performance data to increase conversions and revenue.

Design Systems & Component Libraries

We establish scalable design systems and component libraries that improve efficiency, consistency, and collaboration across teams.

Our Proven UX Design Process

1

Discovery & Research

We begin with user research & usability testing, stakeholder interviews, and persona & empathy mapping to uncover user needs and business objectives.

2

Structure & Ideation

We define information architecture, design user flows or user journey mapping, and create wireframes that set a clear foundation for usability.

3

Prototyping & Design

We translate ideas into interactive prototypes using Figma and Sketch, testing error states, flows & edge cases to refine the experience.

4

Validation & Optimisation

Through UX audits, heuristic evaluation, and analytics tracking, we measure performance and apply insights for iterative UX process and continuous improvement.

5

Launch & Beyond

We stay involved post-launch, using UX benchmarking metrics and KPIs, and feedback to inform ongoing UX consulting and refinement.

Why choose us as your UX Design Agency

Our UX team combines strategic insight with hands-on design expertise. We’ve helped organisations streamline complex digital journeys, improve cross-platform / multi-device UX, and deliver measurable ROI through continuous UX improvement.

We partner with you from discovery to delivery, ensuring decisions are backed by UX benchmarking, analytics, and real user behaviour. Whether you’re launching a new platform or optimising an existing one, we make every interaction meaningful.

We’re here to help

Our team of experienced user experience designers works closely with you to craft a site that meets your users’ needs. We offer tailored UX and UI design services, supported by rigorous usability testing, to make sure your website is optimised for both performance and user satisfaction.

Whether you’re starting a new project or redesigning an existing site, we’re equipped to deliver results that exceed expectations.

Start the conversation

Ready to elevate your website’s user experience? Contact us today to explore how our UX design services can transform your digital presence.

What our client said

Elixirr Digital’s reviews were professionally delivered.

John Wedderburn, English Information Officer, Malmo University

Case studies

View all case studies

Case Study

A Global Professional Services Firm

Expanding a single-domain site into 23 localised platforms.

23

localised subsites launched

22.5 %

increase in priority conversions YoY

SEO

UX Design

Web Design & Development

Case Study

University of Essex

Combining expert analysis, user insight and biometric research for a digital transformation.

10000

students conducted a survey

3 year

roadmap for the project

Education

|

Analytics

Biometrics

UX Design

Case Study

Jealous Gallery

Building a gallery online for browsing, impulse buying, or collecting art.

User Experience

UX Design

Web Design & Development

FAQs

Why is UX design important for my website?

UX design focuses on creating user-friendly experiences, improving customer satisfaction, and increasing conversion rates, all of which are essential for your website’s success.

What does the UX design process involve?

Our UX design process includes researching user needs, planning information architecture, and conducting usability testing to ensure a seamless, intuitive experience.

Can you help with mobile app UX design?

Yes, we can support in creating user-centred designs for mobile apps, ensuring they are intuitive and engaging across all devices.

Do you offer UX audits or consulting?

Yes. Our UX consulting and audit services help identify usability issues, accessibility gaps, and conversion barriers to guide actionable improvements.

How do you measure UX success?

We use UX benchmarking, usability metrics, and business KPIs to evaluate performance, combining qualitative feedback and quantitative data.

Contact us

Reach out to discover how we can help drive your success.

Who we are

Explore how our culture and expertise fuel digital innovation.

Related services

UX research & analysis

Gain deep user insights to refine design, usability, and engagement.

UX biometrics research lab

Use biometric data to analyse real user interactions and behaviours.

Website review

Identify usability issues and optimise site performance effectively.